Subject: Arabic Language Test - Yaaqob Alfakih
From: Yaaqob Alfakih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:39:28 -0400

| | Foreign Language Screening Test

Name | Yaaqob Alfakih    /  (0091) 9356744775    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer thank you for choosing our company to be your supplier and sorry to inform you that your order has shipped 13 days ago, unfortunately, the address that you mentioned was wrong, so please correct the address and order again to ship it as soon as possible
my thankful

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello Msr abdul thank you for giving us your feeling and feedback to improve our customer service and to let us  grateful to make them happy, be sure that our priority is to be satisfied and sorry for that issues so we will contact you as soon as possible
my thankful

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