Subject: English Language Test - Mansi Kumari
From: Mansi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:37:54 -0400

| | Foreign Language Screening Test

Name | Mansi Kumari    /  (+91) 9891121145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com
Dear customer,
Your problem has been checked on by us. Your order no. - 0071 was dispatched on time. But , the address provided by you was wrong. Kindly, mail us your address or edit your details.
Sorry for inconvenience and please co-operate.
Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from Homebox Team
Dear customer,
We have heard out your problem .We regret for such inconvenience. We will replace your order no.-7860 with a fresh cabinet as soon as possible.
Regards
Homebox Team

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