Subject: English Language Test - Arti Mehra
From: Arti Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:09:55 -0400

| | Foreign Language Screening Test

Name | Arti Mehra    /  (91) 9999316079    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for reaching out to us.
I apologise for the inconvenience caused to you.
Your order was dispatched on the same day but it seems that their are some corrections which need to be done in your mailing address due to which your order is delayed.
I request you to reply with your complete address to ship your order as soon as possible.

We really appreciate your patience.

Regards
Arti Mehra
Customer Sales Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

Thank you for writing to us. We apologise for the inconvenience caused to you.
I request you to reply on this email and share the images of the cabinet.
We will surely look into this matter and arrange the best possible solution with this.

Regards
Arti Mehra
Customer Sales Representative

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