Subject: English Language Test - Vaibhav Tripathi
From: Vaibhav Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:55:48 -0400

| | Foreign Language Screening Test

Name | Vaibhav Tripathi    /  (+91) 8840764132    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am,

This is to inform you that you have mentioned the wrong delivery address. Our delivery agent tries to deliver the package but due to the wrong address, he is unable to deliver it.

Please kindly update that address as soon as possible.

You're Faithfully

Vaibhav Tripathi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Sir/Ma'am,

I'm so sorry that you had a negative experience with (product). I've looked into the issue, and it seems that the product is damaged.

I've forwarded this issue to the upper department, our. In the meantime, I'd like to offer a discount for the inconvenience and will be checking in with you in a few days to update you on the status of the issue.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Vaibhav Tripathi

| |