Subject: English Language Test - Keshavkunj Kumar
From: Keshavkunj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:26:55 -0400

| | Foreign Language Screening Test

Name | Keshavkunj Kumar    /  (82793) 25311    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xxxx,

This is to inform you that you have ordered a hand bag on (order date) and today is your shipping date, one of our field executive trying to reach you but your address is wrong as you mentioned during order. so, unfortunately we have to cancel you order and we request you to fill your correct address for future response. Thank you

Regards
Team xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We glad to say that you are our valuable customer and we hope you are doing well.
we find out your mail regarding query in our product which is shipped over you on 10/04/2021.we let you know that the product you have purchased is having 6 month warranty and 15 days full replacement.so, if you have any doubt regarding product you go through further responses which is mentioned below. Thank you

Regards
Team xxxx

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