Subject: English Language Test - Natasha Gujral
From: Natasha Gujral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:59:36 -0400

| | Foreign Language Screening Test

Name | Natasha Gujral    /  (91) 9871563433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam,
I really apologize for inconvenience cause to you  mam. As I can see, as per courier staff said your address is incorrect. So I request you to please check or confirm the address of yours.
Thank you
Natasha Gujral

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,
Really apologize for your loss sir, I request you please book the return request of that cabinet. Surely, We will provide you the best and fresh cabinet and I asure you that it will be never happen again.
Thank You
Natasha Gujral

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