Subject: Re: Tech Support Candidate - Mohd Ragib
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 01:30:36 -0700 (MST)

He is having a little bit of accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 12, 2021, at 6:51 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mohd Ragib < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 3:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd Ragib 

	

	
	
			Tech Support Test 
		
	Name 	Mohd Ragib 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8178516840 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New Ashok Nager Delhi, 110096, Just walking distance to sector 2 Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Tech Support for Samsung mobile phone and application support in samsung phone 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CyFuture India Pvt. Ltd. 	SME, Senior CCE 	31/03/2021 	29450 
Previous Employer 1 	I-Energizer 	Tech Support Engineer 	11/06/2018 	21500 
Previous Employer 2 	Insync Business Solutions Pvt Ltd., Delhi, India 	CCE 	31/07/2016 	14000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	With a little detective work, we can narrow down the cause of the problem. 

I will Open a new tab and check to see if I can load another website like google.com or mozilla.org. 
If I can open another site, skip down to The problem only happens with certain websites. 
If i can't open another site, continue on to the next step. 

I will Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site having problems with. 

I will Try via clearing Browser cookies and cache data 

I will chcek the netwrok and proxy settings. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth Speaker. 
Turn on the Bluetooth feature in your mobile phone. 
Shearch for Bluetooth device. 
Once it will detect the Bluetooth Speaker tap on that and then check wheather is there any password to connect, If yes fill the password and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have completed B.Tech in Civil engineering. 
I have good commond over the technical part. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4