Subject: Tech Support Candidate - ABHISHEK CHATURVEDI
From: ABHISHEK CHATURVEDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:12:15 -0400

Tech Support
Test

Name

ABHISHEK
CHATURVEDI

E-mail

[email-masked]

Phone Number

(+91) 8299460316

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Varanasi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS -
Advanced
MacOS
Linux
Networking - advance
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sri Agrasen Kanya PG College

Technical support

15
March

15000/-

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Make Sure the Internet Connection Works.

2. If internet is ok, then check the address is correctly written or not.

3. If the address is ok then try to open the same website on other browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. You will be paired and connected.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a logic for any Organisation to suceed in
its business. I follow this logic.  Being responsive with positive attitude,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in spoken
English

5