Subject: English Language Test - Asha Panwar
From: Asha Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:11:04 -0400

| | Foreign Language Screening Test

Name | Asha Panwar    /  (+91) 8368627065    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I hope you and your family is safe and well in this pandemic situation. The courier company tried to deliver your order of hand bag but the address given was incorrect due to which deliver was unsuccessful.
We request you to send your address again so we can deliver your product within next 2 working days.
We apologize for the inconvenience caused.

Thank You

Regards,
Customer Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I hope you and your family is safe and well in this pandemic situation.
We apologize for the inconvenience caused to you. We will replace your cabinet with a new one within next 2 working days. A team will be sent to your house to replace your cabinet with new one and install it.

Thank You

Regards,
Customer Executive.

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