Subject: Tech Support Candidate - Mohammed Anas
From: Mohammed Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 03:25:44 -0400

| | Tech Support Test

Name | Mohammed Anas
E-mail | [email-masked]
Phone Number | (+91) 9620033276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udupi karnataka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raasi tech | System admin | June | 15000
Previous Employer 1 | Sun computer | Hardware engineer | Feb | 10000
Previous Employer 2 | Value point system | It support | Dec | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- i will ask have you tried on other browser and showing same error
Step 2 :- if yes then i will tell them to try other website like www.google.com
Step 3 :- other website not working then i will tell then to troubleshoot
Step 4 :- go to internet setting and click on diagnosis
Step 5 :- and restart system it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- i will on the Bluetooth system
Step 2 :- open setting of mobile phone
Step 3:- click on the Bluetooth
Step 4 :- search for Bluetooth speaker
Step 5 :- pair the
Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Because i got a skills and experience so that i can utilizes my skills and best review from customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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