Subject: Re: Tech Support Candidate - Md Aman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 12 May 2021 23:28:09 -0700 (MST)

He looks all fine for EPOS, But his notice period id of 90 days which is non negotiable. 
Salary expectations are also bit high. His current salary is 37-38k per month right not he is expecting a package of 7 LPA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 12, 2021, at 5:27 PM, Deeksha Dadu <[email-masked]> wrote: 

First round, tech people are for EPOA so make sure their spoken English and accent need to be excellent 

From: Md Aman < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 5:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Md Aman 

	

	
	
			Tech Support Test 
		
	Name 	Md Aman 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(85829) 88969 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys 	Senior System Engineer 		35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Refresh the tab. 
Check the Url if its correct or not. 
Check internet connectivity if its working fine or not. 
Try to restart the PC at last. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on your Bluetooth Speaker. 
Open your Mobile phone and navigate to bluetooth option 
Search for nearby Bluebooth device 
Pair you device and use it 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Always having a nature to learn and teach things. 
2.Always ready to take challenges and never back out from any work. 
3.Always try to resolve the issue in simplest way and try not to make it complex. 
4.Always interact with Customers in a polite way to get the best description of the issue and try to give them better understanding without not using technical terms with Customers. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5