Subject: Fwd: Tech Support Candidate - Kamal Dhiman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 12 May 2021 23:12:04 -0700 (MST)

Hi Ma'am, 

You asked me for the test of this english agent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 8, 2021, at 8:36 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Kamal Dhiman 
E-mail 	[email-masked] 
Phone Number 	(+91) 9811467924 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sector 70 A, Gurgaon 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Basic internet Troubleshooting 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	INK IT Solutions 	Senior Process Executive 	Jan-7-2021 	34000 
Previous Employer 1 	Cognizant 	Senior Process Executive 	March-26-2019 	June-30-2020 
Previous Employer 2 	Concentrix 	Senior Practioner 	Aug-24-2015 	Feb-15-2020 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if it is working in any other browser or on any other device. If yes, then I will clear the cache and cookies of the particular browser and then close it and restart the browser. Lastly I will also delete all the temporary files from the Computer by command %temp%. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and press the button for 7 seconds to enter in pairing mode. Then turn on the bluetooth on my phone and search the device name on my mobile phone and then select the name of the speaker and then enter the pairing code, generally it is 0000, then I will hear the sound that 'device is successfully connected' from my bluetooth speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	As I have more than 5 years of experience in customer care role, so three pillars are there which worked for me, they are as follows: 

1: Active listening/reading: So that we understand the exact need/issue of the customer. 

2: Great Analyzer: So that we can do research for the issue to provide the correct resolution efficiently. 

3: Active response: So that we can provide the resolution or the resolution steps in a simple manner so that customer can easily understand them and they can easily perform those steps so that the issue can be fixed. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4