Subject: Tech Support Candidate - Sanchit Jouhri
From: Sanchit Jouhri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 18:23:44 -0400

| | Tech Support Test

Name | Sanchit Jouhri
E-mail | [email-masked]
Phone Number | (+91) 6395943223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaurcity noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
Printer email

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onspot technology | Sr technical executive | May 15 | 45000
Previous Employer 1 | Gemini info service | Technical support | 2017 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check what error it is.
2- I will check my internet connection
3- I will check other sites as well.
4- I will check that site on other browsers as well.
5- I will reset my browser.
6- I will check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will go to my phone settings then click on bluetooth settings.
Turn on the bluetooth on device as well
Then find the name of bluetooth name on Phone.
Then pairing it.

What according to you makes you a good candidate for customer service or technical support job?

1- educate the problem to the customer.
2- provide the solution on given time if it is taking long time so inform to customer.
3- some times customer getting furstated and anger so keep calm and get him confident that you are doing your best and resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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