Subject: Tech Support Candidate - TARIQ ALAM
From: TARIQ ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 14:44:15 -0400

| | Tech Support Test

Name | TARIQ ALAM
E-mail | [email-masked]
Phone Number | (+91) 9457688964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | CSE | | 11604
Previous Employer 1 | TECH MAHINDRA | CSE | | 11700
Previous Employer 2 | TELEINDIA | JR. ENGINEER | | 9000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- check the address link.
Step 2:- check the internet connection.
Step 3:- clear cache and cookies.
Step 4:- check it in other browser of the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn on the Device.
Step 2:- Turn on the bluetooth of the Mobile.
Step 3:- Search the Device name in the Mobile.
Step 4:- Select the Device name.
Step 5:- Select 'pair' option.

What according to you makes you a good candidate for customer service or technical support job?

I have good knowledge of the computer system both hardware and software. Basic information about the computer repair and troubleshoote of the system. Also have the nearly 1 year experience in the customer support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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