Subject: Tech Support Candidate - Vinay Dixit
From: Vinay Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 14:40:33 -0400

| | Tech Support Test

Name | Vinay Dixit
E-mail | [email-masked]
Phone Number | (91) 9455662789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance Python projects | Programmer | Immediate | 40,000
Previous Employer 1 | Anytime Fitness | Fitness Manager | N/A | 35,000
Previous Employer 2 | Gold's Gym | Senior Trainer | N/A | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my Internet connection. I will check if I am connected to VPN which may be blocking www.ndtv.com. I will check by browser settings like pop-up blockers, cookies, etc. I will check my browser security setting and Firewall setting. I will check if my browser is updated.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth in mobile and the speaker. Take care to press the ON button on the Bluetooth speaker for 5-7 seconds. Refresh Bluetooth device list in the mobile. Bluetooth speaker name will appear in the list. Click on the name to pair the Bluetooth speaker with the mobile. The connection should be established.

What according to you makes you a good candidate for customer service or technical support job?

Attention to detail - capable of understanding customer problems carefully and note all the details
Dedication to work - Explore all possible solutions and solve the customer's problem
Empathy towards customer - capable to handle challenging customers
Good communication skills
Team work and Leadership skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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