Subject: Tech Support Candidate - Khushbu Solanki
From: Khushbu Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 12:04:27 -0400

| | Tech Support Test

Name | Khushbu Solanki
E-mail | [email-masked]
Phone Number | (76184) 32623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | Ienergizer | Quality analyst | 1dec 2020 | 20000
Previous Employer 2 | Policy bazaar | Insurance advisor | 30 dec 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To solve the above problem, kindly follow below mention steps.
First click on network setting option at the right hand side bottom of the screen. In network and setting page you will get connection properties. On same page left hand side you will get Wi-Fi option, click it. Then on new interface right side network and sharing centre, as you click on it you will get internet option. Again new page open there properties option press enter then select internet protocol version 4. After that it will asked DNS server alternate DNS server. So in first box enter 8.8.8.8 and second box 8.8.4.4 below that there is one check just click on it and press ok.
After following these steps your problem will solve, you can check it by opening same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth speakers.
Secondly turn on your mobile Bluetooth.
Click on pair new device option.
Then you will get your Bluetooth name.
Just click on it, your speaker will connect.

What according to you makes you a good candidate for customer service or technical support job?

Good communication
Active listing
Stability
Flexible
Empathy
Technical knowledge
Problem solving
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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