Subject: Tech Support Candidate - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 11:49:46 -0400

| | Tech Support Test

Name | Pratyush Sharma
E-mail | [email-masked]
Phone Number | (96252) 61877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Mod
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Basics of Azure aws gcp data migration adwords

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Binary semantics | ITIS | Na | 40000
Previous Employer 1 | Stellar information technology Pvt Ltd | DRA | 4 July 2020 | 35000
Previous Employer 2 | Accenture | Google Adwords | 14 July 2019 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check for any error message and try to resolve it accordingly.

Will try to re-enter the website and check if any dot or period is there.

Will change the browser or use hh h> jump to url> jump to this url>website

Reset browser.

Will check the same website over other platforms ie. Android or iOS

Use ultra surf to remove proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker.

Turn on the bluetooth or the pairing mode of speaker.

Then turn on the bluetooth of mobile and search for the bluetooth device.

Tap on speaker name and complete pairing process as if any button needs to be pressed on speaker.

Bluetooth connected successfully message displays.

What according to you makes you a good candidate for customer service or technical support job?

Patient
Active listener
Customer handling
Probing
Problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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