Subject: Tech Support Candidate - VISHAL BHARDWAJ
From: VISHAL BHARDWAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 10:19:02 -0400

Tech Support
Test

Name

VISHAL
BHARDWAJ

E-mail

[email-masked]

Phone Number

(01262) 263515

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

CHANDIGARH

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eminent technology

Data assicate

Feb2021

25000

Previous Employer 1

Samsung India pvt Ltd

Qup engineer

06july
2016

21000

Previous Employer 2

Net infonet India pvt
ltd

Network

14nov 2014

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
would like to check, what error ?

If network is busy with traffic to clear cache and restart browser

If it's network issues

Check out connections and reconnect it

If it's not resolved looking into connected port with device

Finally to enter manually IP address to rectify it

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
switch on phone Bluetooth and it's visibility after that switch on Bluetooth
speaker

Then it will reflect in phone to pair it

Once its paired with phone

That's connected

What according to you makes you a
good candidate for customer service or technical support job?

First I should keep patience to listen customer issues
completely, then guide to customer step by step with polite

And we should realise to customer we will provide better solutions accordingly
it's need

On a scale of 1 - 5 please rate your fluency in spoken
English

5