Subject: FW: Tech Support Candidate - Mohd Ragib
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 12 May 2021 13:21:49 +0000

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From: Mohd Ragib <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 3:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Ragib

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Ragib
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8178516840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nager Delhi, 110096, Just walking distance to sector 2 Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Tech Support for Samsung mobile phone and application support in samsung phone
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CyFuture India Pvt. Ltd.        SME, Senior CCE 31/03/2021      29450
Previous Employer 1     I-Energizer     Tech Support Engineer   11/06/2018      21500
Previous Employer 2     Insync Business Solutions Pvt Ltd., Delhi, India        CCE     31/07/2016      14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  With a little detective work, we can narrow down the cause of the problem.

I will Open a new tab and check to see if I can load another website like google.com or mozilla.org.
If I can open another site, skip down to The problem only happens with certain websites.
If i can't open another site, continue on to the next step.

I will Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site having problems with.

I will Try via clearing Browser cookies and cache data

I will chcek the netwrok and proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth Speaker.
Turn on the Bluetooth feature in your mobile phone.
Shearch for Bluetooth device.
Once it will detect the Bluetooth Speaker tap on that and then check wheather is there any password to connect, If yes fill the password and connect.
What according to you makes you a good candidate for customer service or technical support job? I have completed B.Tech in Civil engineering.
I have good commond over the technical part.
On a scale of 1 - 5 please rate your fluency in spoken English  4