Subject: FW: Tech Support Candidate - Md Aman
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 12 May 2021 11:57:54 +0000

First round, tech people are for EPOA so make sure their spoken English and accent need to be excellent

From: Md Aman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 5:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Md Aman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Md Aman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (85829) 88969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infosys Senior System Engineer          35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Refresh the tab.
Check the Url if its correct or not.
Check internet connectivity if its working fine or not.
Try to restart the PC at last.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on your Bluetooth Speaker.
Open your Mobile phone and navigate to bluetooth option
Search for nearby Bluebooth device
Pair you device and use it
What according to you makes you a good candidate for customer service or technical support job? 1.Always having a nature to learn and teach things.
2.Always ready to take challenges and never back out from any work.
3.Always try to resolve the issue in simplest way and try not to make it complex.
4.Always interact with Customers in a polite way to get the best description of the issue and try to give them better understanding without not using technical terms with Customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5