Subject: Tech Support Candidate - Abhishek jain Abhishek
From: Abhishek jain Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 06:10:27 -0400

| | Tech Support Test

Name | Abhishek jain Abhishek
E-mail | [email-masked]
Phone Number | (0) 6264858109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec-55
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prydo | Business analyst-UAT | April- 2020 |
Previous Employer 1 | Burdy | Associate software analyst | October-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps-
1. I will check my internet connection, it can be ethernet or wifi.
2. I will check my router whether internet connection is there or not.
3. I will check that I have entered right url or not.
4. I will clear all the cache memory and history.
5. I will update my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
1. Turn on the bluetooth device.
2. Turn on Bluetooth of your mobile.
3. Then pair it with the bluetooth device.
4. Once done then you can play audio and video.

What according to you makes you a good candidate for customer service or technical support job?

As per my understanding, first we need to understand the needs of the customer.
And that executive should be well aware with the support system.
So that executive should be able to solve the customers issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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