Subject: Tech Support Candidate - Tejender saini Tejender
From: Tejender saini Tejender <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:35:25 -0400

| | Tech Support Test

Name | Tejender saini Tejender
E-mail | [email-masked]
Phone Number | (122003) 7011919219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek Aegis | Customer care executive | 21 may 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check internet connection,
Second I will figure out the error what  issue is happening,
Third I will check browser sometimes some websites will not work in some browser so I'll try to change browser,
Fourth I will accept cookies by going to settings of that perticular Browser I using,
Fifth step I will clear history or chache data that have been saved in that Browser,
Sixth I will troubleshoot the problem by check proxy of that Browser or network settings or network security or I will also check safety measures that have been saved in browser for secure sufring.
So these are the basic steps as per my knowledge I will do.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open bluetooth option in mobile and then search for that speaker's bluetooth connection whenever I will get the speaker's bluetooth connection I will connect with the mobile
What according to you makes you a good candidate for customer service or technical support job? | To giving best service to customers,by listening to them properly,find out the actual issue customer is facing,and will get feedback from customers that are they Happy by my resolution I have given to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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