Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:21:49 -0400

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9729335107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaithal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation pvt | Desktop support engineer | Na | 24000
Previous Employer 1 | Itcons-e-solutions | IT engineer | 2017 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Working with Cisco Routers i.e. to configure, verify and troubleshoot all type of Router.
Working with all type of Modems i.e. configures, verify and troubleshoot the modems.
Basic configuration of frame relay, ISDN and lease line connection
Taking Backup of IOS (Internetworking Operating System) of Routers.
Introducing, managing the TCP/ IP addressing, subneting with VLSM design network
Configure, verify and troubleshoot all 1900, 2900 and above series switch with virtual LAN implementation
Management of basic IP Traffic with access control list

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Working with Cisco Routers i.e. to configure, verify and troubleshoot all type of Router.
Working with all type of Modems i.e. configures, verify and troubleshoot the modems.
Basic configuration of frame relay, ISDN and lease line connection
Taking Backup of IOS (Internetworking Operating System) of Routers.
Introducing, managing the TCP/ IP addressing, subneting with VLSM design network
Configure, verify and troubleshoot all 1900, 2900 and above series switch with virtual LAN implementation
Management of basic IP Traffic with access control list

What according to you makes you a good candidate for customer service or technical support job?

Working with Cisco Routers i.e. to configure, verify and troubleshoot all type of Router.
Working with all type of Modems i.e. configures, verify and troubleshoot the modems.
Basic configuration of frame relay, ISDN and lease line connection
Taking Backup of IOS (Internetworking Operating System) of Routers.
Introducing, managing the TCP/ IP addressing, subneting with VLSM design network
Configure, verify and troubleshoot all 1900, 2900 and above series switch with virtual LAN implementation
Management of basic IP Traffic with access control list

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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