Subject: Tech Support Candidate - Arvind Singh
From: Arvind Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:02:52 -0400

| | Tech Support Test

Name | Arvind Singh
E-mail | [email-masked]
Phone Number | (91) 9773873313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer Support executive | Currently Working | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will the customer to clear the cache and cookies on the browser. Then I will ask the customer to restart the browser and type the domain name correctly in the search bar. I will make sure that the customer is not using any Vpn while accessing the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the phone's Bluetooth.
2. Turn on the speaker's Bluetooth.
3. Search for the Bluetooth device in the phone's bluetooth setting.
4.Tap on the speaker's bluetooth to pair.

What according to you makes you a good candidate for customer service or technical support job?

As I have already deal with basic troubleshooting over live chat with customers. I have worked with Amazon (Kindle, Alexa, Echo ) process and performed the troubleshooting with the devices.
I also belong to the technical background as I have done my b.tech in Mechanical so I have basic knowledge of devices.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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