Subject: Tech Support Candidate - Sudhanshu Agrahari
From: Sudhanshu Agrahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 05:00:31 -0400

| | Tech Support Test

Name | Sudhanshu Agrahari
E-mail | [email-masked]
Phone Number | (+91) 8827228854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
office 365 and software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E-connectsolutions pvt ltd | system administrator | current working | 20000
Previous Employer 1 | Aegis pvt ltd | executive operations | feb2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check browser settings clear browser history.
Then issue resolved . other wise then check internet connection and check over domain polices

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth on Mobile phone
Bluetooth speaker power on
seach divice
ex. divice name abcd
then connect speaker

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in technical support and customer support services
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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