Subject: Tech Support Candidate - Sandeep kumar
From: Sandeep kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:35:23 -0400

| | Tech Support Test

Name | Sandeep kumar
E-mail | [email-masked]
Phone Number | (91) 7827865120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Find what is error ,if error 404 is shown it should be website error, any others
2. If there are any problems with cookies and cache.
I clear resolve it.
3. It should be another error regarding the browser not supported the website ,
I have to download another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth,
2. Go to mobile's Bluetooth settings.
3. Turn on Bluetooth and find the device.
4. When it's shown in list click on for connecting.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen the problem of customer.
2. Find out what customer demands.
3. Look what is the solution of that problem permanently.
4. Resolved the problem ASAP.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |