Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:35:04 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (91) 7678498774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Desktop support Engineer | Currently working | 15201
Previous Employer 1 | Progression infonet | Desktop | March 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check internet working or not and my device is connected . After that i will check website address is correctly entered or not. Then i will if organization is using some another proxy or port address then i will enter the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth
4 A list of available devices will appear.
5 If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6 On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I keep troubleshooting a problem till i didn't get solutions.
Hardwork and my experience makes me suitable for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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