Subject: Tech Support Candidate - Juhi Khandelwal
From: Juhi Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:30:11 -0400

| | Tech Support Test

Name | Juhi Khandelwal
E-mail | [email-masked]
Phone Number | (+91) 8905895468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Powershell

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Consultant | 17 June | 37500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends upon the error which I am getting, it might me related to my network issue and if not then I would first clear my cache and try again.
I can try in incognito as well to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on my mobile phone.
2. Turn on the Bluetooth on speaker.
3. Search for available devices in phone and try to connect to the correct name of the speaker
4. If first time connecting then it will ask for pairing or if not then it will be connected

What according to you makes you a good candidate for customer service or technical support job?

1. I have good communication skills, patience to deal with clients.
2. I have experience of 3 years in Windows administration
3. I have clients form france, America, anywhere I can support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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