Subject: Tech Support Candidate - Sanjay Joshi Sanjay
From: Sanjay Joshi Sanjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:20:07 -0400

Tech Support
Test

Name

Sanjay
Joshi Sanjay

E-mail

[email-masked]

Phone Number

(91) 7827832971

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Delhi lxmi Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bay DataCom solution pvt ltd

IT Assistant

Till
working

17,600

Previous Employer 1

ASHOK LAYLEND

Quilaty
Department

Feb 2019

12,000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

* First of all U need to check spelling of
Website

https:\\www.ndtv.com

* Check internet connection is working or not

Check proxy settings

It should be marked on Automatically

* Check internet connection through ping command

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First off
all on bluetooth device nd select BT mode then on bluetooth on your mobile phone
and open bluetooth option then refresh and pair bluetooth device.

What
according to you makes you a good candidate for customer service or technical
support job?

Mostly common thing is solve customer queries
with good expression

On a scale of 1 - 5 please rate your
fluency in spoken English

3