Subject: Tech Support Candidate - BIKASH KHAN
From: BIKASH KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:18:22 -0400

Tech Support
Test

Name

BIKASH
KHAN

E-mail

[email-masked]

Phone Number

(91) 9667255221

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Eash Delhi, Vivek
Vihar

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic
Networking
- advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JMC Projects (India) Ltd.

Asst. Manager

Till
date

72000

Previous Employer 1

IVRCL Infra. Projects

Executive

2006

15000

Previous Employer 2

SEW Projects

Office

2003

7000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. See if the Problem Is on Your End or Theirs.
Once you've narrowed down the problem to a single site (or a few sites), check
to see if those sites are down for everyone or just you. ...

2. Browse a Cached Version of the Page. ...

3. Disable Add-Ons and Other Interfering Software. ...

4. Check Another Browser or Incognito Window. ...

5. Fix Your DNS.

OR..

Close other tabs, extensions, and apps. ...

1. Restart Chrome. ...

2. Restart your computer. ...

3.Check for malware. ...

4.Open the page in another browser. ...

6.Fix network issues and report website problems. ...

7.Fix problem apps (Windows computers only) ...

Check to see if Chrome is already open.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Go to
settings.

2.Tap the Bluetooth option.

3.Turn on Bluetooth.

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Customer support candidate should display resolve
differently than most people. The ideal candidate tends to be passionate about
their work and get a lot of enjoyment and pleasure out of it. Reliability:
Tendency to behave in an uncompromising and consistently honest, moral, and
ethical manner.

On a scale of 1 - 5 please rate your
fluency in spoken English

4