Subject: Tech Support Candidate - Ranjitha K
From: Ranjitha K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:08:41 -0400

| | Tech Support Test

Name | Ranjitha K
E-mail | [email-masked]
Phone Number | (91) 7892911020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hoskote, Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate consultant | 12/08/2021 | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would check the connection immediately. If my connection is all right, then I would check the vpn. Because vpn doesn't allow certain sites to open. After that, I would check proxy. This is how I would troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in phone
2. Turn on the speaker
3. Search for the available devices from phone.
4. Connect to my speaker, by letting my phone to accept the key to pair my device with the bluetooth device.
5. Now the mobile phone is connected with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I can take the issues given to me and I would quickly analyse troubleshoot the issue. And with my excellent communication, I would also convince the customers with the solution we provide. I believe this is good enough to rate myself as a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |