Subject: Tech Support Candidate - Renjith Ramachandran
From: Renjith Ramachandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:21:54 -0400

| | Tech Support Test

Name | Renjith Ramachandran
E-mail | [email-masked]
Phone Number | (+91) 9567604202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | automation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eltekon | Technical manager | | 80000
Previous Employer 1 | rims | operation manager | | 45000
Previous Employer 2 | Titanium | GTE | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check internet connectivity
2. Refresh page
3. check the error code
4. Take appropriate action based on error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth settings in both mobile and speaker
2. Search for bluetooth device on phone
3. Pair the bluetooth device
4. Check the volume level
5. Enjoy the track

What according to you makes you a good candidate for customer service or technical support job? | He/She must be a good listener and resolve the issues with proper communication at the right time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |