Subject: Tech Support Candidate - Salim Khan
From: Salim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 01:47:32 -0400

| | Tech Support Test

Name | Salim Khan
E-mail | [email-masked]
Phone Number | (91) 9324968733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aeon Market Research Pvt Ltd | Device Support Executive | Currently working | 19800/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st check this site in my Laptop that It can open or not. If It is opening successfully then I will reset the user desktop chrome then I think It will open in user desktop.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st open the Bluetooth speaker then open the mobile phone Bluetooth speaker then search the Bluetooth speaker name after that click on the name  then It will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

Politely behavior with customer and provide the solution with customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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