Subject: Tech Support Candidate - PREM PATHAK
From: PREM PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 01:38:08 -0400

Tech Support
Test

Name

PREM
PATHAK

E-mail

[email-masked]

Phone Number

(+91) 9931418942

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ranchi Jharkhand

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio
Software Installation and
windows installation

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VMAK RESEARCH AND SERVICES

Supervisor

31 of April

50000

Previous Employer 1

Anudip Foundation

Master
Trainer

05 of October 2019

35000

Previous
Employer 2

Mass Infotech Society

IT Head

20 of May 2017

25000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

If you're having trouble with
a website, click the Padlock icon in the address bar to see if Browser has
blocked parts of the page that are not secure.

Then you can use internet explorer browser and open website or link where
problems are coming.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me key traits for the job like communication skills, problem-solving skills,
and passion for customer service, and lean into the aspects of our current or
past positions that you love and excel at that are also part of the job we hope
to get.

On a scale of 1 - 5 please rate your fluency in spoken
English

5