Subject: Tech Support Candidate - Vaibhav Tare
From: Vaibhav Tare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 23:33:06 -0400

| | Tech Support Test

Name | Vaibhav Tare
E-mail | [email-masked]
Phone Number | (91) 9588425733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Gps technology

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nuevas technology | Technical support/service engineer | 20-10-2020 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few basic steps which I will follow
1- check internet connection
2-check internet speed
3-check any other website on same browser
4-check NDTV website on different browser
5- clear cookies and cache
6-check vpn
7-clear browser history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-go to setting of mobile phone
Then select Bluetooth
Go to Settings > Connections > Bluetooth.
In Android Pie, tap Advanced. ...
Turn on the Dual Audio toggle switch.
To use Dual Audio, pair the phone with two speakers, two headphones, or one of each, and audio will stream to both.
If you add a third, the first paired device will be booted off.

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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