Subject: Tech Support Candidate - abhisekh kushwaha
From: abhisekh kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 16:18:31 -0400

| | Tech Support Test

Name | abhisekh kushwaha
E-mail | [email-masked]
Phone Number | (87704) 71687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector -62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vinculum Software Solutions | Product Analyst | |
Previous Employer 1 | Accenture Solutions Ltd | Process Associate | |
Previous Employer 2 | Thinksys Software Pvt ltd | Application Support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting Steps:

-Refresh the window and wait for the error message.

-Check internet connectivity, run speed tests on a different window.

-Clear browser cache and data.

-Keep checking for the error code and check if the website is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Make sure the Bluetooth Speaker is fully charged.
-Turn on the speaker, wait for the voice instruction that the device is ready to be paired.
- Turn on the Bluetooth on the mobile phone and search for the speaker's name.
-Tap on pair.
- Confirm the "Confirmation message" on mobile phone.
-Soon after the speaker through voice instructions confirms of successful pairing.

What according to you makes you a good candidate for customer service or technical support job? | I have two years of experience in Technical Support and from my past experience and skills, I believe that I can fulfill the duties and responsibilities assigned to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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