Subject: Tech Support Candidate - Gourav Bhandari
From: Gourav Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 14:36:41 -0400

| | Tech Support Test

Name | Gourav Bhandari
E-mail | [email-masked]
Phone Number | (91) 9667304424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Android mobiles

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | JE | 30jan | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will informed customer to check the internet connection of the device if device is connected with internet I will informed customer to check the same link in some other browser. if website is working fine in other browser then I will informed customer to check by reset the recent browser.
Moreover I will informed customer to contact with the site admin to confirm whether its a service problem or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth feature of the mobile phone then search nearby Bluetooth device once your mobile will show you the Bluetooth name please pair the Bluetooth device with the mobile.

What according to you makes you a good candidate for customer service or technical support job?

As I have relevant experience as a technical support agent in my previous organization it makes me the good candidate for this position.
apart from this I feel happy to solve customer technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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