Subject: Tech Support Candidate - Md Gufran Alam
From: Md Gufran Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 13:08:28 -0400

| | Tech Support Test

Name | Md Gufran Alam
E-mail | [email-masked]
Phone Number | (995) 8605988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Windows Admin | 20/04/2021 | 53000
Previous Employer 1 | Executives Hotel | IT Technician | 30/04/2018 | 50000
Previous Employer 2 | Wipro Infotech | Desktop Support engineer | 30/03/2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check connectivity LAN
Check internet setting like proxy/Popup/etc
Check user rights

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth speaker & Mobile
Select the Bluetooth name,(inter password if asking)

What according to you makes you a good candidate for customer service or technical support job? | I have +6 years experience and good leadership/ownership and troubleshoot
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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