Subject: Trainer Candidate - Virendra pratap singh Virendra
From: Virendra pratap singh Virendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 12:03:19 -0400

| | Tech Support Test

Name | Virendra pratap singh Virendra
E-mail | [email-masked]
Phone Number | (272001) 7454919871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | Senior bda | | 30
Previous Employer 1 | Smart school education | Mentor | 3/4/2021 | 27
Previous Employer 2 | Byjus | Bda | 3/10/2019 | 25

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | In smart school education i was leading a team of 5 bda's .i was expected to train the. Recruite them and help them completing their revenue targets.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Prior to pandemicsitution we worked on conduction model but in lockdown situtation everything needs to be done via zoom call.so transferring everything from offline to online
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service Is providing solutions to  your customer .wear as great customer service is providing effective solution with empathy maintaining various quality parameters.
What according to you makes you a good candidate for this position? | Candidate should be spontaneous ,versatile ,team player and should understand  the psychology of training which involves effective communication,engagement of traine,and their approach towards learning.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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