Subject: Tech Support Candidate - Prakhar Nirala
From: Prakhar Nirala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 10:52:44 -0400

| | Tech Support Test

Name | Prakhar Nirala
E-mail | [email-masked]
Phone Number | (+91) 9821869989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Den network ltd | Network engineer | 24/feb/2021 | 16235
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check your internet connection that is working or not. If internet is working than open browser and writing url www.ndtv.com press enter. If website is not working is server issue form ndtv websites end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open setting in your mobile phone.
Second scroll down looking a option Bluetooth and select option. On the top corner right hand to switch on Bluetooth after that scroll down all device are show in which you connect with phone and select or pair with another device when Bluetooth connected it shows on top screen to scroll up.

What according to you makes you a good candidate for customer service or technical support job?

Confidence
Good listener to understand issue of customer and ability to solve the problem as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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