Subject: Tech Support Candidate - Shashank Tanwar
From: Shashank Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 10:44:25 -0400

| | Tech Support Test

Name | Shashank Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Tagore Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Digital Marketing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SURYAFLAME | IT ENGINEERING | Currently working | 30K
Previous Employer 1 | SCERT | IT ENGINEER | 15 Dec 2019 | 40K
Previous Employer 2 | T&M | Consultant Engineer | 15 Dec 2017 | 23K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Url.
2. Check internet Connectivity
3. Check Network Adapter and settings.
4. Reset the modem/router.
5. Check if website is down or not.
6. Contact ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the device.
2. Make sure its ready for pairing.
3. Switch on bluetooth in mobile.
4. Search for device and pair it.
5. Check if audio is working.

What according to you makes you a good candidate for customer service or technical support job? | I have got the qualification and experience to do this job as I have handled internation as well as nation clients for different technical troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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