Subject: Tech Support Candidate - Kumar Sourabh Sinha
From: Kumar Sourabh Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 10:33:49 -0400

| | Tech Support Test

Name | Kumar Sourabh Sinha
E-mail | [email-masked]
Phone Number | (91) 8527536770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Klaus IT solution Pvt Ltd | Associate engineer | 22 Jan 2021 | 50,000
Previous Employer 1 | PC Solution Pvt Ltd | Remote Support Engineer | 29 May 2020 | 38,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the above scenario, First of all we need to check network connectivity is ok and internet is working fine or not.

2.If network connectivity is ok then we need to check with different browser. If still the issue is same then we need to confirm with others.

3.If its working ok for others then we need to check if he/she is getting any error during opening the webpage. According to error code we need to troubleshoot further. For example, if he/she is getting 403 error it means he is not allowed to access that website.

4.Need to check by disabling the security software or firewall. They might block that website.

5.Need to check DNS server setting as well. Changing the DNS server might resolve this issue.

6.Restart the computer & retry. Issue should be resolved by following the above troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to go to settings.

1.Tap the Bluetooth options
2.Turn on Bluetooth
3.A list of Bluetooth devices will appear.
4.If the speaker which needs to connect is not appearing in that list, press the button on your speaker that makes it discoverable.
5.On mobile select the speaker & that's it, It's connected.

What according to you makes you a good candidate for customer service or technical support job? | I have around 6 Years of experience in IT support engineer. I have supported all kind of internal, external & global users. I have an idea how to handle the customer easily and resolve their queries as per there satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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