Subject: Tech Support Candidate - Preeti Nautiyal
From: Preeti Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 09:56:20 -0400

| | Tech Support Test

Name | Preeti Nautiyal
E-mail | [email-masked]
Phone Number | (091) 9718140097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MTG Learning Media Pvt Ltd | Assistant team leader | Present | 42000
Previous Employer 1 | Venue Eye Hospital | Personal Assistant | July 2012 |
Previous Employer 2 | Color campus India Pvt Ltd | Client relationship senior executive | April 2011 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Go to browser history
2. Click on clear browsing data
3. Select time range "all time"
4. Click on "browsing history", "cookies" and "cached"
5. click on clear data
6. refresh the page
7. website will get open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. From the Home screen, go to settings, Bluetooth
2. Tap the Bluetooth switch to turn it on.
3. Tap the check box next to your phone's name to make your phone visible to other Bluetooth devices.
4. A list of available devices will be displayed.
5. Tap the Bluetooth device you want to pair with your mobile phone
6. The device will say Paired.

What according to you makes you a good candidate for customer service or technical support job?

1. Interested in technical devices and services
2. Good communication
3. Active listening
4. Customer service
5. Having 8 years experience in the same field.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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