Subject: FW: English Language Test - Luv Sisodia
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 11 May 2021 13:39:37 +0000

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From: Luv Sisodia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 8 May 2021 at 3:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Luv Sisodia

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Luv Sisodia    /  (91) 9627774577    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Madam,

Thank you for contacting us.

While we have shipped your order on 12/04/2021, we have been informed by our shipping partner that they tried to deliver the order and have found that the address was incorrect. May I please request you to confirm your address below and I will reach out to the shipping partner to expedite delivery based on your feedback.

Your address:-

Xxyyzz

With Best Regards,
Luv Sisodia

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for contacting us.

May I please request you to upload the defective product images on the below link for us to process the replacement request further(this product doesn't have a return policy). Please allow us 1-3 business working days to complete this process.

Link:-xx

With Best Regards,
Luv Sisodia