Subject: Tech Support Candidate - Udita Mehta
From: Udita Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 07:22:04 -0400

| | Tech Support Test

Name | Udita Mehta
E-mail | [email-masked]
Phone Number | (+91) 9821672988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vahan Inc | AI Recruiter | Currently working | 20000
Previous Employer 1 | Genpact | Process developer | 1 Apr 2020 | 26000
Previous Employer 2 | Alliance mark | Coordinator | 30 Jun 2017 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When you're trying to visit a website,and you get an error. To fix the problem, try the steps below.

Check the web address in your browser window, make sure you're going to the right web page.
Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website.
If the browser takes a long time to load a web page or search, it might be using a web proxy.
In your browser window, you can change your proxy settings.
Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

If you're using your at officially, you won't be able to change your proxy settings. For more help, you can get in touch with your local administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You can use Bluetooth to connect some devices to your phone without a cord. After you pair a Bluetooth device for the first time, your devices can pair automatically. If your phone is connected to something through Bluetooth, at the top of the screen, you'll see a Bluetooth icon

Swipe down from the top of the screen.
Tap Bluetooth
Pair a Bluetooth accessory your devices stay paired until you unpaid them.

To connect swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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