Subject: Tech Support Candidate - Prakash Trivedi
From: Prakash Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 07:09:58 -0400

| | Tech Support Test

Name | Prakash Trivedi
E-mail | [email-masked]
Phone Number | (0522) 8896136263
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Krishna Nagar, Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mount Litera Zee School, Lucknow | IT Head | | 18000
Previous Employer 1 | Dreamers Web Technologies | Technical Support Engineer | 30May2019 | 17000
Previous Employer 2 | Timing Technologies | Network Engineer | 30April2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.What error is coming on screen tell me the error?
2.If an error like no internet is coming on the screen, then we will ask the customer to check the internet connection.
3.If there is an error like the site cannnot be reached on the screen, then we will ask the customer to check the URL address and also say that once test your internet speed too.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First set speaker over bluetooth then open the bluetooth of your phone and click on search device and select speaker's bluetooth device name and click on connect and pair both device and now Bluetooth connection established.
What according to you makes you a good candidate for customer service or technical support job? | I am very passionate for my work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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