Subject: Tech Support Candidate - Abhishek Tangri
From: Abhishek Tangri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 07:03:35 -0400

| | Tech Support Test

Name | Abhishek Tangri
E-mail | [email-masked]
Phone Number | (+91) 7300760143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhakti Management Service | Senior Project Officer | 17/05/2021 | 38500
Previous Employer 1 | SequelOne Solution | Assistant Engineer | 17/08/2019 | 25000
Previous Employer 2 | DimensionData | Network Support Engineer | 31/01/2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, Check the Ticket.
Second step is to contact the customer to know about the issue.
Third step is to provide the best solution to customer once after understanding the problem, if not then further troubleshoot the same.
Fourth step includes the actual technical troubleshooting of the problem at own end.
Fifth step is optional which is done when Troubleshooting of the issue is unsuccessful or cannot be processed by own.
Lastly and Sixth step is to get the feedback from the customer about his/her experience with us and our company services.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check the Bluetooth icon on computer and enable the same. (Icon persist at bottom left corner in group of icons)
Secondly, Switch on the Bluetooth of the Speaker and verify it is discoverable from both end.
Find a new connected device in Bluetooth setting of the computer and when you find the native name double click on the same and click Pair.
Once you got the message the devices are paired then you can use the Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | Calm and Good Listener
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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