Subject: Tech Support Candidate - Sahil Sharma
From: Sahil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 06:12:13 -0400

| | Tech Support Test

Name | Sahil Sharma
E-mail | [email-masked]
Phone Number | (+91) 8826931787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BURARI , NORTH DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | MUNICIPALCORPORATIONN OF DELHI | DATA ENTRY OPERATOR | 03/02/2019 | 16500
Previous Employer 2 | DELHI DEVELOPMENT AUTHORITY | DATA ENTRY OPERATOR | 14/08/2015 | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will first check Internet connection
2. if, then i will run command of PING with the
website domain name,

if reply is proper then domain is working ,
if not server there could be server problem

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth of both devices, search speaker device through mobile , and make connection between both
What according to you makes you a good candidate for customer service or technical support job? | Knowledge with interest, Soft spoken , time management,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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