Subject: Tech Support Candidate - Saurabh Katheriya
From: Saurabh Katheriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 04:30:24 -0400

| | Tech Support Test

Name | Saurabh Katheriya
E-mail | [email-masked]
Phone Number | (91) 7988393765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Desktop support Engineer | Now working | 14000
Previous Employer 1 | N/a | N/a | N/a | N/a
Previous Employer 2 | N/a | N/a | N/a | N/a

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st I have checked which error showing the website, Like showing this site cannot be reach, means your internet not working, So firstly i have checked the internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | unlock the phone and go to the mobile setting and open the Bluetooth setting, and select the speaker name. it is connecting.
What according to you makes you a good candidate for customer service or technical support job? | should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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