Subject: Tech Support Candidate - Nitish madhukumar Sharma Nitish
From: Nitish madhukumar Sharma Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 04:16:07 -0400

| | Tech Support Test

Name | Nitish madhukumar Sharma Nitish
E-mail | [email-masked]
Phone Number | (+91) 8766594755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quinte financial technology | Process executive | 7th May 2021 | 29700
Previous Employer 1 | Concentrix Daksh India Pvt Ltd | Customer service advisor | 4th June 2020 | 16400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first we will cross verify the URL is been added correctly or not.
Will check whether there is any block for the particular URL.
We will clear the cookies and cache from the browser settings.
Will check whether the Internet connection is been connected and on .
If still the issue remain the same then we will cross verify by using different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth button on both the devices.
Pair them with their name mentioned on it.
If it's new then we need to pair it with code mentioned.
Then it's connected so we can check and play the music accordingly.

What according to you makes you a good candidate for customer service or technical support job? | The first and the foremost is the learning attitude, dedication and listing to the customer queries. Try to analyse it and then give the resolution that would resolve the queries in first instance. Try to give best to the organisation when they required at the most and perform the best through the timeline while serving for the organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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